RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at ag50.information@gmail.com. Please note that returns will need to be sent to the following address:

Unit C, 24/F, Shui Wing Industrial Building, 12-23 Tai Yuen Street, Kwai Chung, NT, Hong Kong SAR

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Hong Kong SAR, shipping your goods may take longer than expected.

You can always contact us for any return questions at ag50.information@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at ag50.information@gmail.com.

退貨政策

我們提供 14 天退貨政策，即您收到商品後 14 天內可以申請退貨。

退貨條款

退回的商品必須保持收到時的原始狀態，即未經穿戴或使用，吊牌齊全，並放置於原包裝內。

您还需要提供收據或購買證明。

退貨流程

如需退貨，請聯繫我們：ag50.information@gmail.com.

請注意，退回的商品需要寄送到以下地址：

香港新界葵涌大元街12-23號水 wing 工業大廈24樓C座

如果您申請退貨獲批，我們將會發送退貨運送標籤以及退貨包裹的寄送指南和地址給您。

未經申請退貨的商品將不被受理。

如果您居住的國家/地區不是香港特別行政區，退貨運送時間可能會比預期更長。

任何關於退貨的問題，您都可以隨時聯繫我們：ag50.information@gmail.com.

損壞和問題

請在收到訂單後立即檢查您的物品。如果物品有缺陷、损坏或您收到了錯誤的物品，請立即聯繫我們，以便我們評估問題並做出妥善處理。

換貨

最快獲得您想要的商品的方式是退回您現有的商品，待退貨申請獲批後，您可以重新下單購買新的商品。

歐盟 3 天冷靜期

尽管如此，如果商品運送到歐盟，您有权在 3 天内无理由取消或退回您的订单。

和上述相同，退回的商品必須保持收到時的原始狀態，即未經穿戴或使用，吊牌齊全，並放置於原包裝內。

您还需要提供收據或購買證明。

退款

我們將在收到並檢查您的退貨後通知您退款是否獲批。

如果獲批，我們將在 10 個工作日內通過您最初的付款方式自動退款給您。

請注意，您的銀行或信用卡公司可能也需要一些時間來處理和發布退款。

如果在我們批准您的退貨後超過 15 個工作日，請聯繫我們：ag50.information@gmail.com.